Standard

BS ISO 32122:2025

Transaction assurance in E-commerce. Guidance for offering online dispute resolution services

Current

•

Published:

31 Mar 2025

1 Scope

This document gives guidance on online dispute resolution (ODR) for e-commerce transactions including basic principles of ODR, technical recommendations and operational manuals to e-commerce operators (including e-commerce platform operators) which aim to develop their own ODR service and ODR providers that are outsourced by e-commerce operators.

NOTE This document is particularly useful for disputes arising out of cross-border, low-value e-commerce transactions. This document can apply to disputes arising out of both goods and service contracts.

BSI recommends this version of standard for organisations operating in or with the UK. The ISO edition is available here if required.

Product Details

Descriptors

E-commerce

Quality management

Quality assurance

Resolution

Commerce

Technical requirements

Specifications

Technical regulations

Platforms

ICS Codes

03.080.30 Services for consumers

35.240.63 IT applications in trade

Committee

IST/47/3

International relationships

Identical to:

ISO 32122

ISBN

978 0 539 24595 0

Publisher

BSI