ISO 32122:2025

Transaction assurance in E-commerce. Guidance for offering online dispute resolution services

Current

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Published:

10 Mar 2025

Access the British Standard

For organisations operating in or with the UK, BSI recommends purchasing the adopted British Standard.

1 Scope

This document gives guidance on online dispute resolution (ODR) for e-commerce transactions including basic principles of ODR, technical recommendations and operational manuals to e-commerce operators (including e-commerce platform operators) which aim to develop their own ODR service and ODR providers that are outsourced by e-commerce operators.

NOTE This document is particularly useful for disputes arising out of cross-border, low-value e-commerce transactions. This document can apply to disputes arising out of both goods and service contracts.

Product Details

Descriptors

E-commerce

Quality management

Quality assurance

Resolution

Commerce

Technical requirements

Specifications

Technical regulations

Platforms

ICS Codes

03.080.30 Services for consumers

35.240.63 IT applications in trade

Committee

IST/47/3

International relationships

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ISBN

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Publisher

ISO