Search BSI Knowledge
BS EN 13816:2002 | 10 May 2002 | BSI Knowledge
Standard
BS EN 13816:2002
Transportation. Logistics and services. Public passenger transport. Service quality definition, targeting and measurement
Current, Under Review
•
Published:
10 May 2002
Overview
Preview
References
History
Product Details
Descriptors
Transportation
Performance
Logistics
Quality management
Quality
Passenger transport
ICS Codes
01.040.03 Services. Company organization, management and quality. Administration. Transport. Sociology. (Vocabularies)
03.220.01 Transport in general
Committee
SVS/11
International relationships
Identical to:
EN 13816:2002
ISBN
0 580 39689 4
Publisher
BSI