BS EN 15038:2006 is the first European standard to set out the requirements for the provision of quality services by translation service providers (TSPs). It charts the best practice processes involved in providing a translation service through commissioning, translation, review, project management and quality control, to delivery.

The purpose of this European standard is to establish and define the requirements for the provision of quality services by translation service providers.

BS EN 15038:2006 encompasses the core translation process and all other related aspects involved in providing the service, including quality assurance and traceability.

This standard offers both translation service providers and their clients a description and definition of the entire service. At the same time, it is designed to provide translation service providers with a set of procedures and requirements to meet market needs.

Conformity assessment and certification based on this standard are envisaged.

BS EN 15038:2006 specifies the requirements for the translation service provider with regard to human and technical resources, quality and project management, the contractual framework, and service procedures.

This standard does not apply to interpreting services.

Contents:

Foreword
Introduction
Scope
Terms and Definitions
Basic requirements
General
Human resources
Human resources management
Professional competences of translators
Professional competences of revisers
Professional competences of reviewers
Continuing professional development
Technical resources
Quality management system
Project management
Client-TSP relationship
General
Enquiry and feasibility
Quotation
Client-TSP agreement
Handling of project-related client information
Project conclusion
Procedures in translation services
General
Managing translation projects
Preparation
Administrative aspects
Technical aspects
Linguistic aspects
Translation process
Translation
Checking
Revision
Review
Proofreading
Final verification
Added value services
Annex A (informative) Project registration details
Annex B (informative) Technical pre-translation processing
Annex C (informative) Source text analysis
Annex D (informative) Style guide
Annex E (informative) Non-exhaustive list of added value services
Bibliography

BS EN 15038:2006

Translation services. Service requirements

Published:

30 Jun 2006

Withdrawn:

31 May 2015