1 Scope
This standard states requirements for efficient development and management of content
produced
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• throughout the life-cycle of a system and software product;
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• for the provision of user documentation for systems and software;
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• for the management of IT services.
This standard is independent of the tools, protocols, and systems used for content
management. It does not address configuration management of software assets.
The content to be managed with this standard includes
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• user information such as topic collections, manuals, guides, embedded user assistance, style guides, videos and
other media, and other content that supports the effective use of a system or software
product;
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• product life cycle information such as design documents, use cases, personas, project
management plans, feature requests, models, scripts, testing plans, test scripts,
defect reports;
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• service management items such as service-level agreements, records, policies, procedures,
and other documents.
The purpose of this standard is to define a process for content management and the
requirements of a componentcontent management system through which content is gathered, managed, and published, including the requirements
of a system that is supported by an electronic database. Such a database should support
documents or topics and content units that may be assembled to produce complete documents for print, electronic output,
or content collections published through electronic media. This database is defined
as a ComponentContent Management System (CCMS), which differs from a document management system. The objective of component content management is to create content objects once and use them through linking mechanisms in multiple output formats, including
but not limited to documents.
The intended users of this International Standard are managers and developers of information
(technical documentation) and acquirers and suppliers of content management systems. Any organization that develops content, regardless of size, can benefit from maintaining
an effective content management solution and following best practices for the development
and management of technical content.
Systems conforming to this standard can fulfill business needs for content development
and management, especially the need for a single source of authoritative information.
Content objects that are unique and are maintained as independent database objects are efficient to review, approve, and update; may be combined to produce multiple
deliverables; and are cost-effective to translate.
This standard is not a management system standard.
The content management process presented in clauses 6 through 11 of this International Standard is a specialization (lower-level process) of the Information Management process required in ISO/IEC/IEEE 15288:2008 and ISO/IEC/IEEE 12207:2008.