National foreword

This British Standard is the UK implementation of ISO 37122:2019.

The UK participation in its preparation was entrusted to Technical Committee SDS/2, Smart and sustainable cities and communitiesSustainable Communities.

A list of organizations represented on this committee can be obtained on request to its secretary.

This publication does not purport to include all the necessary provisions of a contract. Users are responsible for its correct application.

Compliance with a British Standard cannot confer immunity from legal obligations.

This British Standard was published under the authority of the Standards Policy and Strategy Committee on 31 May 2019.

Foreword

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The procedures used to develop this document and those intended for its further maintenance are described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the different types of ISO documents should be noted. This document was drafted in accordance with the editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).

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The committee responsible for this document is ISO/TC 268, Sustainable cities and communities.

Any feedback or questions on this document should be directed to the user’s national standards body. A complete listing of these bodies can be found at www.iso.org/members.html.

Introduction

The indicators detailed in ISO 37120 have quickly become the international reference point for sustainable cities. ISO/TC 268/WG2 experts have identified the need for additional indicators for smart cities.

This document complements ISO 37120 and establishes indicators with definitions and methodologies to measure and consider aspects and practices that dramatically increase the pace at which cities improve their social, economic and environmental sustainability outcomes.

This document, when used in conjunction with ISO 37120, helps cities to identify indicators for applying city management systems such as ISO 37101 and to implement smart city policies, programmes and projects to:

respond to challenges such as climate change, rapid population growth, and political and economic instability by fundamentally improving how they engage society;
apply collaborative leadership methods, work across disciplines and city systems;
use data information and modern technologies to deliver better services and quality of life to those in the city (residents, businesses, visitors);
provide a better life environment where smart policies, practices and technology are put to the service of citizens;
achieve their sustainability and environmental goals in a more innovative way;
identify the need for and benefits of smart infrastructure;
facilitate innovation and growth;
build a dynamic and innovative economy ready for the challenges of tomorrow.

1 Scope

This document specifies and establishes definitions and methodologies for a set of indicators for smart cities.

As accelerating improvements in city services and quality of life is fundamental to the definition of a smart city, this document, in conjunction with ISO 37120, is intended to provide a complete set of indicators to measure progress towards a smart city. This is represented in Figure 1.

2 Normative references

3 Terms and definitions for cities

4 City indicators

5 Economy

5.1 Percentage of service contracts providing city services which contain an open data policy

5.2 Survival rate of new businesses per 100 000 population

5.3 Percentage of the labour force employed in occupations in the information and communications technology (ICT) sector

5.4 Percentage of the labour force employed in occupations in the education and research and development sectors

6 Education

6.1 Percentage of city population with professional proficiency in more than one language

6.2 Number of computers, laptops, tablets or other digital learning devices available per 1 000 students

6.3 Number of science, technology, engineering and mathematics (STEM) higher education degrees per 100 000 population

7 Energy

7.1 Percentage of electrical and thermal energy produced from wastewater treatment, solid waste and other liquid waste treatment and other waste heat resources, as a share of the city’s total energy mix for a given year

7.2 Electrical and thermal energy (GJ) produced from wastewater treatment per capita per year

7.3 Electrical and thermal energy (GJ) produced from solid waste or other liquid waste treatment per capita per year

7.4 Percentage of the city’s electricity that is produced using decentralised electricity production systems

7.5 Storage capacity of the city’s energy grid per total city energy consumption

7.6 Percentage of street lighting managed by a light performance management system

7.7 Percentage of street lighting that has been refurbished and newly installed

7.8 Percentage of public buildings requiring renovation/refurbishment

7.9 Percentage of buildings in the city with smart energy meters

7.10 Number of electric vehicle charging stations per registered electric vehicle

8 Environment and climate change

8.1 Percentage of buildings built or refurbished within the last 5 years in conformity with green building principles

8.2 Number of real-time remote air quality monitoring stations per square kilometre (km²)

8.3 Percentage of public buildings equipped for monitoring indoor air quality

9 Finance

9.1 Annual amount of revenues collected from the sharing economy as a percentage of own-source revenue

9.2 Percentage of payments to the city that are paid electronically based on electronic invoices

10 Governance

10.1 Annual number of online visits to the municipal open data portal per 100 000 population

10.2 Percentage of city services accessible and that can be requested online

10.3 Average response time to inquiries made through the city’s non-emergency inquiry system (days)

10.4 Average downtime of the city’s IT infrastructure

11 Health

11.1 Percentage of the city’s population with an online unified health file accessible to health care providers

11.2 Annual number of medical appointments conducted remotely per 100 000 population

11.3 Percentage of the city population with access to real-time public alert systems for air and water quality advisories

12 Housing

12.1 Percentage of households with smart energy meters

12.2 Percentage of households with smart water meters

13 Population and social conditions

13.1 Percentage of public buildings that are accessible by persons with special needs

13.2 Percentage of municipal budget allocated for the provision of mobility aids, devices and assistive technologies to citizens with special needs

13.3 Percentage of marked pedestrian crossings equipped with accessible pedestrian signals

13.4 Percentage of municipal budget allocated for provision of programmes designated for bridging the digital divide

14 Recreation

14.1 Percentage of public recreation services that can be booked online

15 Safety

15.1 Percentage of the city area covered by digital surveillance cameras

16 Solid waste

16.1 Percentage of waste drop-off centres (containers) equipped with telemetering

16.2 Percentage of the city population that has a door-to-door garbage collection with an individual monitoring of household waste quantities

16.3 Percentage of total amount of waste in the city that is used to generate energy

16.4 Percentage of total amount of plastic waste recycled in the city

16.5 Percentage of public garbage bins that are sensor-enabled public garbage bins

16.6 Percentage of the city’s electrical and electronic waste that is recycled

17 Sport and culture

17.1 Number of online bookings for cultural facilities per 100 000 population

17.2 Percentage of the city’s cultural records that have been digitised

17.3 Number of public library book and e-book titles per 100 000 population

17.4 Percentage of city population that are active public library users

18 Telecommunication

18.1 Percentage of the city population with access to sufficiently fast broadband

18.2 Percentage of city area under a white zone/dead spot/not covered by telecommunication connectivity

18.3 Percentage of the city area covered by municipally provided Internet connectivity

19 Transportation

19.1 Percentage of city streets and thoroughfares covered by real-time online traffic alerts and information

19.2 Number of users of sharing economy transportation per 100 000 population

19.3 Percentage of vehicles registered in the city that are low-emission vehicles

19.4 Number of bicycles available through municipally provided bicycle-sharing services per 100 000 population

19.5 Percentage of public transport lines equipped with a publicly accessible real-time system

19.6 Percentage of the city’s public transport services covered by a unified payment system

19.7 Percentage of public parking spaces equipped with e-payment systems

19.8 Percentage of public parking spaces equipped with real-time availability systems

19.9 Percentage of traffic lights that are intelligent/smart

19.10 City area mapped by real-time interactive street maps as a percentage of the city’s total land area

19.11 Percentage of vehicles registered in the city that are autonomous vehicles

19.12 Percentage of public transport routes with municipally provided and/or managed Internet connectivity for commuters

19.13 Percentage of roads conforming with autonomous driving systems

19.14 Percentage of the city’s bus fleet that is motor-driven

20 Urban/local agriculture and food security

20.1 Annual percentage of municipal budget spent on urban agriculture initiatives

20.2 Annual total collected municipal food waste sent to a processing facility for composting per capita (in tonnes)

20.3 Percentage of the city’s land area covered by an online food-supplier mapping system

21 Urban planning

21.1 Annual number of citizens engaged in the planning process per 100 000 population

21.2 Percentage of building permits submitted through an electronic submission system

21.3 Average time for building permit approval (days)

21.4 Percentage of the city population living in medium-to-high population densities

22 Wastewater

22.1 Percentage of treated wastewater being reused

22.2 Percentage of biosolids that are reused (dry matter mass)

22.3 Energy derived from wastewater as a percentage of total energy consumption of the city

22.4 Percentage of total amount of wastewater in the city that is used to generate energy

22.5 Percentage of the wastewater pipeline network monitored by a real-time data-tracking sensor system

23 Water

23.1 Percentage of drinking water tracked by real-time, water quality monitoring station

23.2 Number of real-time environmental water quality monitoring stations per 100 000 population

23.3 Percentage of the city’s water distribution network monitored by a smart water system

23.4 Percentage of buildings in the city with smart water meters

24 Reporting and record maintenance

Bibliography

BS ISO 37122:2019

Sustainable cities and communities. Indicators for smart cities

Current

Published:

31 May 2019