National foreword

This British Standard is the UK implementation of ISO 37106:2018. It supersedes PAS 181:2014, which is withdrawn.

The UK participation in its preparation was entrusted to Technical Committee SDS/2, Smart and sustainable cities and communities.

A list of organizations represented on this committee can be obtained on request to its secretary.

This publication does not purport to include all the necessary provisions of a contract. Users are responsible for its correct application.

Compliance with a British Standard cannot confer immunity from legal obligations.

This British Standard was published under the authority of the Standards Policy and Strategy Committee on 31 July 2018.

Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.

The procedures used to develop this document and those intended for its further maintenance are described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the different types of ISO documents should be noted. This document was drafted in accordance with the editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).

Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of any patent rights identified during the development of the document will be in the Introduction and/or on the ISO list of patent declarations received (see www.iso.org/patents).

Any trade name used in this document is information given for the convenience of users and does not constitute an endorsement.

For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and expressions related to conformity assessment, as well as information about ISO's adherence to the World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see www.iso.org/iso/foreword.html.

This document was prepared by Technical Committee ISO/TC 268, Sustainable cities and communities.

In the development of this document, ISO Guide 82 has been taken into account in addressing sustainability issues.

Any feedback or questions on this document should be directed to the user’s national standards body. A complete listing of these bodies can be found at www.iso.org/members.html.

Introduction

This document helps cities deliver their vision for a sustainable future, by providing a toolkit of “smart practices” for managing governance, services, data and systems across the city in an open, collaborative, citizen-centric and digitally-enabled way. It defines a “smart operating model” for cities, which enables them to operationalize their vision, strategy and policies at a faster pace, with greater agility and with lower delivery risk.

This means, in particular, a focus on enabling cities to:

make current and future citizen needs the driving force behind investment decision-making, planning and delivery of all city spaces and systems;
integrate physical and digital planning;
identify, anticipate and respond to emerging challenges in a systematic, agile and sustainable way;
create a step-change in the capacity for joined-up delivery and innovation across organizational boundaries within the city.

Although many of the principles and methodologies established by this document are relevant within specific vertical sectors of cities (e.g. water, waste, energy, urban agriculture, transport, IT), the focus is very much on the issues and challenges involved in joining all of these up into a whole-city strategic approach to the use of smart data, smart ways of working and smart technologies. Central to this document is therefore a strong emphasis on leadership and governance, culture, business model innovation, and the active role played by citizens, businesses and civil society in the creation, delivery and use of city spaces and services.

This document is aimed at city leaders. Much in the guidance can also be helpful to leaders of communities other than at city-scale, including both smaller urban areas and larger, regional-scale initiatives. But the prime intended audience, with whom the guidance has been developed and validated, is city leaders, including:

policy developers in city authorities – both those responsible for the authority’s service design, commissioning and delivery role, and also those responsible for its community leadership role, in particular:
- elected leaders;
- senior executives of local authorities (including chief executives, chief information officers and directors of key departments);
- senior executives of other public bodies with a city-wide remit;
other interested parties interested in leading and shaping the city environment, including:
- senior executives in the private sector who wish to partner with and assist cities in the transformation of city systems to create shared value;
- leaders from voluntary sector organizations active within the city;
- leaders in the higher and further educations sectors;
- community innovators and representatives.

In addition to this leadership audience, the document will be of interest to all parties engaged in smart cities, including individual citizens.

The working definition of a smart city used for the purposes of this document is that approved by ISO TMB:

A smart city should be described as one that ‘dramatically increases the pace at which it improves its sustainability and resilience… by fundamentally improving how it engages society, how it applies collaborative leadership methods, how it works across disciplines and city systems, and how it uses data and integrated technologies… in order to transform services and quality of life to those in and involved with the city (residents, businesses, visitors).’

NOTE This is deliberately presented as a working definition rather than intended as a definitive definition which all cities are to follow. While there is a strong degree of commonality among the smart city strategies that are being developed around the world, there is also significant diversity. All cities embarking on the development of a smart city strategy can define their own reasons for doing so, in their own language; the process of discussion and debate between interested parties to define what, for them, is meant by “Smart Paris”, “Smart Tokyo” or “Smart Toronto” is an important one.

1 Scope

This document gives guidance for leaders in smart cities and communities (from the public, private and voluntary sectors) on how to develop an open, collaborative, citizen-centric and digitally-enabled operating model for their city that puts its vision for a sustainable future into operation.

This document does not describe a one-size-fits-all model for the future of cities. Rather, the focus is on the enabling processes by which innovative use of technology and data, coupled with organizational change, can help each city deliver its own specific vision for a sustainable future in more efficient, effective and agile ways.

This document provides proven tools that cities can deploy when operationalizing the vision, strategy and policy agenda they have developed following the adoption of ISO 37101, the management system for sustainable development of communities. It can also be used, either in whole or in part, by cities that have not committed to deployment of the ISO 37101 management system.

2 Normative references

3 Terms and definitions

4 Overview of this document

4.1 Transforming the traditional operating model for cities

4.2 Structure of this document

4.3 Summary of recommendations

5 Component A — Delivery principles

5.1 Context

5.2 The need

5.3 Recommendations

5.4 Linkages

6 Component B — Key cross-city delivery processes

6.1 General

6.2 Strategy management

6.3 Subcomponent [B1] — City vision

6.4 Subcomponent [B2] — Leadership and governance

6.5 Subcomponent [B3] — Collaborative engagement

6.6 Subcomponent [B4] — Procurement and supplier management

6.7 Subcomponent [B5] — Mapping the city’s interoperability needs

6.8 Subcomponent [B6] — Establishing a common terminology and reference model

6.9 Subcomponent [B7] — Smart city roadmap

6.10 Citizen-centric service management

6.11 Subcomponent [B8] — Empowering the city community through city data

6.12 Subcomponent [B9] — Delivering integrated citizen-centric services

6.13 Subcomponent [B10] — Identity and privacy management

6.14 Subcomponent [B11] — Digital inclusion and channel management

6.15 Digital and physical resource management

6.16 Subcomponent [B12] — Managing smart city developments and infrastructures

6.17 Subcomponent [B13] — IT and data resource mapping and management

6.18 Subcomponent [B14] — Open, service-oriented, city-wide IT architecture

7 Component C — Benefit realization framework

7.1 Context

7.2 The need

7.3 Recommendation

7.4 Linkages

8 Component D — Key risks

8.1 Context

8.2 The need

8.3 Recommendation

8.4 Linkages

Bibliography

BS ISO 37106:2018

Sustainable cities and communities. Guidance on establishing smart city operating models for sustainable communities

Published:

31 Jul 2018

Withdrawn:

29 Oct 2021