1 Scope
This International Standard describes a methodology for establishing the level of
quality, performance, and productivity of processes, products, and services according
to Six Sigma principles. It is applicable to all sectors (industries, services, administration,
etc.) and to all types of organizations, whether it is already involved in an improvement
programme such as Six Sigma, Lean, or not. In particular, it can be used to initiate
a Six Sigma programme by providing a selection of improvement projects.
NOTE The focus of this methodology is on criteria, measures, measurement process, and comparison
process. The results can then be used to identify good practices of benchmarking.