What is ISO 23592 about?

ISO 23592 is an international standard that focuses on helping business organizations provide excellent services to their consumers. ISO 23592 specifies service excellence terminology, principles, and model to achieve outstanding customer experience and sustainable customer delight. ISO 23592 does not focus on the provision of basic customer service but the provision of excellent service.

ISO 23592 describes the principles, elements and sub-elements for creating outstanding customer experiences. ISO 23592 deals with the upper levels of the service excellence pyramid:

Individual excellent service provision (Level 3)
Surprisingly excellent service provision (Level 4)

Who is ISO 23592 for?

ISO 23592 on service excellence principles of models is useful for:

Any organizations providing services (banking, telecommunication, transport etc.)
Public services like electricity and water supply
Non-profit organizations

Why should you use ISO 23592?

Customer expectations in today’s competitive world have changed and are constantly evolving. Today, globalization and digitalization and the increased variety of products and services allow customers more freedom of choice.

The objective of ISO 23592 is to ensure your organizations put the customer at the centre of their business. ISO 23592 describes the principles, elements, and sub-elements for creating outstanding customer experiences.

ISO 23592 enables you to exceed your customers’ expectations by helping you understand the two higher levels (level 3 and 4) of the service excellence pyramid.

BS ISO 23592:2021

Service excellence. Principles and model

Current

Published:

30 Jun 2021