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PD CEN/TS 16880:2015

Service excellence. Creating outstanding customer experiences through service excellence

Current

•

Published:

31 Dec 2015

Overview
Preview
References
History
Product Details
Descriptors
Ordering
Quality auditing
Personnel
Management
Commercial documents
Selling
Delivery
After-sales services
Information exchange
Consumer-supplier relations
Quality management
Performance
Consumers
ICS Codes
03.080.01 Services in general
03.100.99 Other standards related to company organization and management
03.120.99 Other standards related to quality
Committee
SVS/0
International relationships
Identical to:

CEN/TS 16880:2015

ISBN
978 0 580 90150 8
Publisher
BSI