ISO 24513 is an international standard that covers vocabulary for service activities relating to drinking water supply, wastewater, and stormwater systems.
ISO 24513 defines individual concepts that together constitute a vocabulary common to different stakeholders with interests in water service provision.
ISO 24513 is intended to facilitate common understanding and communication on the provision and management of service activities relating to drinking water supply, wastewater, and stormwater systems.
ISO 24513 includes definitions of a vocabulary common to the different stakeholders, key elements of the service to users, and the components of drinking water supply, wastewater, and stormwater systems.
ISO 24513 on water service activities vocabulary can be used by:
It is necessary to understand the fundamental concepts and vocabulary of water services provision, in order to influence such provision effectively and efficiently.
ISO 24513 contains a vocabulary of management concepts for water services provision. It is applicable to all such organizations, regardless of size, complexity, or business model which makes it accessible to various users.
ISO 24513 aims to increase a water utility's awareness of its duties and commitments in fulfilling the needs and expectations of its users and other stakeholders, and the likelihood of it achieving their satisfaction with its products and services. As such it will help any water utility realize its objectives.
ISO 24513 helps its users to facilitate dialogue between the stakeholders and convey important information regarding the water services activities with ease, enabling their mutual understanding of the functions and tasks that fall within the scope of water utilities.
ISO 24513