National foreword

This British Standard is the UK implementation of ISO 31511:2024.

The UK participation in its preparation was entrusted to Technical Committee SVS/11, Transport services.

A list of organizations represented on this committee can be obtained on request to its committee manager.

Contractual and legal considerations

This publication has been prepared in good faith, however no representation, warranty, assurance or undertaking (express or implied) is or will be made, and no responsibility or liability is or will be accepted by BSI in relation to the adequacy, accuracy, completeness or reasonableness of this publication. All and any such responsibility and liability is expressly disclaimed to the full extent permitted by the law.

This publication is provided as is, and is to be used at the recipient’s own risk.

The recipient is advised to consider seeking professional guidance with respect to its use of this publication.

This publication is not intended to constitute a contract. Users are responsible for its correct application.

Compliance with a British Standard cannot confer immunity from legal obligations.

This British Standard was published under the authority of the Standards Policy and Strategy Committee on 30 November 2024.

Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.

The procedures used to develop this document and those intended for its further maintenance are described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the different types of ISO document should be noted. This document was drafted in accordance with the editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).

ISO draws attention to the possibility that the implementation of this document may involve the use of (a) patent(s). ISO takes no position concerning the evidence, validity or applicability of any claimed patent rights in respect thereof. As of the date of publication of this document, ISO had not received notice of (a) patent(s) which may be required to implement this document. However, implementers are cautioned that this may not represent the latest information, which may be obtained from the patent database available at www.iso.org/patents. ISO shall not be held responsible for identifying any or all such patent rights.

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This document was prepared by Technical Committee ISO/TC 315, Cold chain logistics.

Any feedback or questions on this document should be directed to the user’s national standards body. A complete listing of these bodies can be found at www.iso.org/members.html.

Introduction

Contactless delivery services reduce direct face-to-face contact between personnel in logistics. Contactless delivery services are useful for people who require such services but worry about the spread of infection and foodborne illness.

Contactless delivery services in cold chain logistics can be standardized to avoid face-to-face contact, effectively prevent and control the spread of virus infection, and protect the health of consumers.

1 Scope

This document specifies requirements for refrigerated delivery service providers to deliver goods directly from the last contactless refrigerated goods operation areas at distribution centres to recipients through contactless cold chain, depending on customers' needs. This document does not apply to the transfer of goods between distribution centres.

This document includes requirements for:

refrigerated delivery service providers;
facilities and the equipment involved in contactless refrigerated delivery;
the operation process;
the handling of abnormal conditions.

This standard is also applicable to scenarios that need contactless cold chain delivery under special circumstances, such as epidemics.

2 Normative references

3 Terms and definitions

4 Requirements for contactless refrigerated delivery service providers

4.1

4.2

4.3

5 Facilities and equipment for contactless refrigerated delivery

5.1 General requirements

5.2 Facilities and equipment at operation area

5.3 Delivery vehicle

5.4 Thermally insulated container

5.5 Cooling materials

5.6 Self-service pick-up cabinet

6 Requirements for the operation of contactless refrigerated delivery

6.1 Handover

6.2 Receiving and storage at distribution centre

6.3 Delivery

6.4 Consign

6.5 Failure of delivery

6.6 Return

7 Traceability

8 Handling of abnormal conditions

9 Service evaluation and quality management

BS ISO 31511:2024

Requirements for contactless delivery services in cold chain logistics

Current

Published:

30 Nov 2024