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BS ISO 10002:2018 - TC | 31 Jul 2018 | BSI Knowledge
Standard
BS ISO 10002:2018
Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
Current
•
Published:
31 Jul 2018
Overview
Preview
References
History
Product Details
Descriptors
Planning
Quality assurance systems
Production management
Data acquisition
Design
Consumer-supplier relations
Documents
Personnel
Quality auditing
Organization and methods
Policy
Consumer protection
Performance
Quality management
Management
ICS Codes
03.120.10 Quality management and quality assurance
Committee
SVS/0
International relationships
Identical to:
ISO 10002:2018
ISBN
978 0 580 98258 3
Publisher
BSI