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Standard

BS ISO 10002:2018

Quality management. Customer satisfaction. Guidelines for complaints handling in organizations

Current

•

Published:

31 Jul 2018

Overview
Preview
References
History
Product Details
Descriptors
Planning
Quality assurance systems
Production management
Data acquisition
Design
Consumer-supplier relations
Documents
Personnel
Quality auditing
Organization and methods
Policy
Consumer protection
Performance
Quality management
Management
ICS Codes
03.120.10 Quality management and quality assurance
Committee
SVS/0
International relationships
Identical to:

ISO 10002:2018

ISBN
978 0 580 98258 3
Publisher
BSI