BS ISO 10008:2013

What is BS ISO 10008 – Business-to-consumer electronic commerce transactions?  

BS ISO 10008 provides planning guidance, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization.  

BS ISO 10008 is applicable to any organization engaged in or planning to be engaged in, a business-to-consumer electronic commerce transaction, regardless of size, type and activity. 

Who is BS ISO 10008 - Business-to-consumer electronic commerce transactions for? 

BS ISO 10008 on quality management guidelines for business-to-consumer electronic commerce transactions is useful for: 

• Retail stores and restaurants 
• E-commerce companies 
• Consumer businesses  

Why should you use BS ISO 10008 - Business-to-consumer electronic commerce transactions?  

An effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system can assist consumers and organizations in addressing all aspects of a transaction.   

BS ISO 10008 provides guidance to organizations for planning, designing, developing, implementing, maintaining and improving an effective and efficient system concerning business-to-consumer electronic commerce transactions. 

BS ISO 10008 gives guidance on how organizations can implement such a B2C ECT system and thereby: 

• Provide a basis for consumers to have increased confidence in B2C ECTs 
• Enhance the ability of organizations to satisfy consumers 
• Help reduce complaints and disputes 

The guidance in BS ISO 10008 could be useful for situations where no B2C ECT takes place, but there is some online interaction between the organization and the consumer, such as when an organization advertises online and does not sell products online.