BS EN 17371-3:2020

What is BS EN 17371‑3 about?  

BS EN 17371‑3 is the third part of the BS EN 17371 series of documents on performance management. BS EN 17371‑3 is an international standard on guidance on the mechanism to measure performance as part of service contracts. 

BS EN 17371‑3 provides guidance on setting up the mechanism for performance measurement management as a part of an entire service contract. 

BS EN 17371‑3 is applicable to: 

• Service buyers and service providers regardless of type, size, or the nature of the services; and 
• Service providers who may be inside or outside the service buyers’ organization. 
• Any interested parties who are directly or indirectly involved in or affected by a procurement process. 

Note 1: ‘Works contracts’ are contracts that have as their object the execution or both the design and execution, of work are not covered. Contracts having as their object only the design of work are covered. 

Note 2: ‘Work’ means the outcome of building or civil engineering works taken which is sufficient to fulfil an economic or technical function. 

Who is BS EN 17371‑3 for? 

BS EN 17371‑3 on guidance on performance measurement is useful for: 

• HR managers and administration 
• Management board members 
• Team leaders 
• Board advisors 
• Service buyers and service providers 

Why should you use BS EN 17371‑3?  

Performance Management helps you track your employees' performance and tells you whether they need extra support, can handle higher-level training, or deserve a raise. 

BS EN 17371‑3 provides you with guidance on a performance measurement model and performance measurement execution which assists you to maintain a high standard organization. 

BS EN 17371‑3 aims to facilitate the discussion between the service buyer and the service provider on service performance. For example, service buyers and service providers can use BS EN 17371‑3 to: 

• Enable benchmarking 
• Facilitate the setting of industry-specific best practice KPIs 
• Enable fair comparison of different approaches 
• Enable comparison between external providers and an internal department 
• Make a clear distinction between facts and, anecdotes or exceptions 
• Enable escalations to be performed in a structured and well-informed way 

The guidance provided by BS EN 17371‑3 helps you to facilitate compatibility between services providers, improve information and the quality of services to the recipient.