BS EN 14508 specifies methods for measuring the end-to-end transit time of domestic and cross border non-priority single piece mail, collected, processed, and delivered by postal service operators. BS EN 14508 considers methods using a representative end-to-end sample of all types of single piece addressed letter mail with defined transit time service levels offered to the customer.
BS EN 14508 helps you improve the quality of postal services by measurement of the transit time of end-to-end services for single piece non-priority mail and second-class mail.
BS EN 14508 on measurement of the transit time of end-to-end services for single piece non-priority mail and second-class mail is useful for:
The system for measuring the distribution of the end-to-end transit time of non-priority single piece mail items shall be robust and shall give statistical measurements at a defined level of accuracy. BS EN 14508 refers to several principles and minimum requirements to be applied for the measurement of the transit time of single piece non-priority mail.
The additional specifications in BS EN 14508 are required to define the minimum confidence levels for the measurement of non-priority mail.
The objective of BS EN 14508 is to estimate the transit time quality of service given to the customer in each European country domestically and cross-border between the European countries. BS EN 14508 acknowledged that the different postal traditions and cultures in Europe
would not allow for the establishment of one common unified European measurement system and those national systems should have sufficient degrees of freedom to reflect national needs and peculiarities. On the other hand, it fulfils a defined set of minimum requirements to satisfy the information interests of the national regulatory authority, postal customers, and postal operators themselves.
BS EN 14508:2016 supersedes BS EN 14508:2003 which has been withdrawn. BS EN 14508:2016 has been editorially revised.
EN 14508:2016