What is ISO 29991 about?

ISO 29991 specifies requirements for language-learning services. These include any language-learning services that are addressed to language learners themselves as well as to interested parties who are acquiring the services for the benefit of learners.

The key features of any such service are that the goals of learning are defined and evaluated and that it involves interaction with the learner. The instruction may be delivered face-to-face, be mediated by technology or be a blend of both.

Note: In cases where the language-learning services are provided by an organization that delivers products (goods and services) or other learning services in addition to language-learning services, ISO 29991 only applies to language-learning services.

Who is ISO 29991 for?

ISO 29991 on language-learning services and requirements is useful for:

Language learning service providers
Educational institutes
Language instructors and trainers

Why should you use ISO 29991?

Language learning services are witnessing considerable growth in the consumer market. Learners from across the globe are picking up courses to learn new languages. However. The quality of services may differ on the basis of their location as the service requirements might not be well defined.

ISO 29991 helps to standardize the quality control requirements for language-learning services.

The objective of ISO 29991 is to set minimum requirements for language-learning services. ISO 29991 incorporates the broad interdisciplinary expertise of various organisations involved in standardization – quality assurance, educational technology, programme evaluation, second language acquisition and applied linguistics, at both national and international levels.

ISO 29991 helps you to improve the transparency between you and the learner and enhance the credibility of your language learning services.

ISO 29991 helps to improve the quality of language learning services for all parties.

What’s changed since the last update?

BS ISO 29991:2020 supersedes BS ISO 29991:2014. BS ISO 29991:2020 includes some technical changes concerning BS ISO 29991:2014. These include:

Minor changes to align with ISO 29993
Changes in terminology to reflect the new scope and title of ISO/TC 232, 'Education and learning services'. When originally developed, ISO 29991:2014 was aligned with the scope

BS ISO 29991:2020

Language-learning services. Requirements

Current, Under Review

Published:

30 Sep 2020