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© The British Standards Institution 2022

Published by BSI Standards Limited 2022

ISBN 978 0 539 17126 6

ICS 03.100.01

The following BSI references relate to the work on this document:
Committee reference KMS/1
Draft for comment 22/30434739 DC

Foreword

Publishing information

This British Standard is published by BSI Standards Limited, under licence from The British Standards Institution, and came into effect on 31 October 2022. It was prepared by Technical Committee KMS/1, Knowledge management systems. A list of organizations represented on this committee can be obtained on request to its committee manager.

Relationship with other publications

This British Standard is intended to be read in conjunction with BS ISO 30401:2018+A1.

Information about this document

Examples given in this guide are illustrations from published studies showing how organizations might demonstrate conformity to the requirements of BS ISO 30401:2018+A1. The organizations have not necessarily been accredited or certified against BS ISO 30401:2018+A1. These examples are primarily drawn from organizations that have published details of their knowledge management work, which typically are large, not for profit organizations. However, this British Standard is applicable to organizations of all sizes and types.

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0 Introduction

0.1 Purpose and usage

BS ISO 30401:2018+A1 is a management system standard (MSS) that sets out the essential elements of a knowledge management system (KMS) in the form of requirements, each of which is expressed in a “shall” statement.

This British Standard:

explains the features of an MSS and the rationale behind this approach;
provides more detail on the fundamentals of knowledge management (KM) in BS ISO 30401:2018+A1;
provides more detail on the terminology used in BS ISO 30401:2018+A1;
provides more detail on the requirements specified in BS ISO 30401:2018+A1; and
provides examples and guidance to support implementation of these requirements applicable to organizations of any size and in any sector.

Clauses 1 to 10 of this British Standard are numbered to match the clauses in BS ISO 30401:2018+A1. Each clause in this guidance explains the relevant terms, concepts and, where applicable, the intent of each requirement in BS ISO 30401:2018+A1. Short examples are used throughout this guidance to clarify and illustrate the content of BS ISO 30401:2018+A1.

0.2 Management systems standards

0.3 Knowledge management fundamentals

1 Scope

This British Standard provides guidance on how to design, implement, operate, evaluate and improve a knowledge management system (KMS) in accordance with the requirements of BS ISO 30401:2018+A1. It is intended to be used in conjunction with BS ISO 30401:2018+A1.

This British Standard is intended for use by people involved in any aspect of the design, implementation, operation, evaluation and improvement of a KMS.

2 Normative references

3 Terms and definitions

4 Context of the organization

4.1 Understanding the organization and its context

4.2 Understanding the needs and expectations of interested parties (stakeholders)

4.3 Determining the scope of the KMS

4.4 Knowledge management system (KMS)

4.4.2 Knowledge development

4.5 KM culture

5 Leadership

5.1 Leadership and commitment

5.2 Policy

5.3 Roles, responsibilities and authorities

6 Planning

6.1 Actions to address risks and opportunities

6.2 Knowledge management objectives and planning to achieve them

7 Support

7.1 Resources

7.2 Competence

7.3 Awareness

7.4 Communication

7.5 Documented information

8 Operation

8.1 General

8.2 Outsourcing

9 Performance evaluation

9.1 Monitoring, measurement, analysis and evaluation

9.2 Internal audit

9.3 Management review

10 Improvement

10.1 Non-conformity and corrective action

10.2 Continual improvement

Bibliography

BS 34401:2022

Knowledge management. Application of BS ISO 30401. Guide

Current

Published:

31 Oct 2022