BS ISO/IEC 20000-5:2022

What is ISO/IEC 20000-5-Guidance for the implementation of the service management system about?

ISO/IEC 20000 is an international standard on information technology that discusses the guidance for the implementation of the service management system to establish, implement, maintain, and continually improve a service management system (SMS).

ISO/IEC 20000-5 is the fifth part of the ISO/IEC 20000 series that provides guidance for organizations on how to implement a service management system (SMS).

Organizations can use ISO/IEC 20000-5 to implement the entire SMS to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements.

ISO/IEC 20000-5 illustrates a generic plan to manage implementation activities for an SMS.

Who is ISO/IEC 20000-5-Guidance for the implementation of the service management system for?

ISO/IEC 20000-5 on the guidance for the implementation of the service management system is useful for:

• Service providers
• Public and private organizations
• Managers and team lead
• Consultants and advisors

Why should you use ISO/IEC 20000-5-Guidance for the implementation of the service management system?

An SMS supports the management of the service lifecycle, including the planning, design, transition, delivery, and improvement of services, which meet agreed requirements and deliver value for customers, users and the organization delivering the services.

ISO/IEC 20000-5 provides you with guidance on key considerations, understanding ISO/IEC 20000-1, risk-based thinking, project team, outsourcing some part of the implementation, organizational change management, integration with other management systems, implementation steps, post-implementation, etc.

The guidance provided by ISO/IEC 20000-5 assists you in implementing ISO/IEC 20000-1 by providing the key considerations and different approaches for implementing an SMS for the first time or improving an existing implementation.

ISO/IEC 20000-5 enables you to align with business needs and take a strategic approach to organizational change, transformation, and growth.

During the implementation of an SMS, an organization will potentially face many challenges. With obedience and compliance to ISO/IEC 20000-5, you can enhance an organization's effectiveness and efficacy by illustrating some of the challenges and the key considerations for overcoming them.

What is changed since the last update?

BS ISO/IEC 20000-5:2022 supersedes ISO/IEC TR 20000-5:2013, which is withdrawn. BS ISO/IEC 20000-5:2022 has made some technical changes compared to the previous editions ISO/IEC TR 20000-5:2013. These include:

• Updated relevant content based on the release of ISO/IEC 20000-1:2018
• Considered organizations that are not mature in-service management
• Revised a three-phased plan to manage a service management system (SMS) implementation