PD ISO/IEC TR 20000-7:2019

What is ISO/IEC TR 20000-7 - Information technology service management about?  

ISO/IEC TR 20000-7 is an international standard that focuses on information technology service management. ISO/IEC TR 20000-7 provides guidance on the integrated implementation of a service management system (SMS) as specified in ISO/IEC 20000-1 with a quality management system (QMS) as specified in ISO 9001 and an information security management system (ISMS) as specified in ISO/IEC 27001.  

ISO/IEC TR 20000-7 also provides correlation information for the terms and definitions of ISO/IEC 20000-1 with ISO 9001 and ISO/IEC 27001 in Annex A. 

Who is ISO/IEC TR 20000-7 - Information technology service management for? 

ISO/IEC TR 20000-7 on information technology and service management is useful for: 

• IT engineers 
• IT support technicians 
• System administrators 

Why should you use ISO/IEC TR 20000-7- Information technology service management?  

ISO/IEC TR 20000-7 specifies requirements for establishing, implementing, maintaining, and continually improving an SMS. An SMS supports the management of the service lifecycle, including the planning, design, transition, delivery, and improvement of services, which meet agreed requirements and deliver value for customers, users and the organization delivering the services. The organization in the scope of the SMS can be a whole or part of a larger organization. The organization in the scope of the SMS can also be known as the service provider. 

All requirements specified in ISO/IEC TR 20000-7 are generic and are intended to be applicable to all organizations, regardless of the organization’s type or size, or the nature of the services delivered. For example, the services can be information technology, business process outsourcing, or facilities management. 

Benefits of an integrated implementation of ISO/IEC TR 20000-7 can be: 

• Less effort and lower cost for the organization to implement the integrated management system and less ongoing effort required to keep it updated 
• Increased credibility to external parties of the organization having a single integrated management system 
• More effective internal processes and improved communication in the organization by streamlining the interaction between the service, quality, and information security management aspects of their management system. 

It is assumed that users of ISO/IEC TR 20000-7 have access to and a basic understanding of the ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001 standards