PD ISO/IEC TR 20000-9:2015

What is this standard about?

It’s part of an information technology series of standards. It gives guidance on the use of ISO/IEC 20000-1:2011 for service providers delivering cloud services. 

Who is this standard for?

• Cloud service providers
• Designers, managers, testers of cloud services
• IT directors/managers and strategic management team
• Anyone responsible for the implementation of a service management system
• Quality assurers

Why should you use this standard?

This standard can be used as guidance for a cloud service provider in designing, managing or improving an SMS to support cloud services.  It applies to different categories of cloud service, such as those defined in BS ISO/IEC 17788 and BS ISO/IEC 17789, including, but not limited to, the following:

1. infrastructure as a service (IaaS)
2. platform as a service (PaaS)
3. software as a service (SaaS)

It also applies to public, private, community, and hybrid cloud deployment models.

The information is presented as a set of scenarios that can address many of the typical activities of a cloud service provider.