Standard

BS ISO/IEC 20000-10:2018 - TC

Information technology. Service management - Concepts and vocabulary

Current

•

Published:

1   Scope

This document describes the core concepts of ISO/IEC 20000 (all parts), identifying how the different parts support ISO/IEC 20000‑1:2018 as well as the relationships between ISO/IEC 20000‑1 and other International Standards and Technical Reports. This document also includes the terminology used in all parts of ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.
This document can be used by:
  1. a) organizations seeking to understand the terms and definitions to support the use of ISO/IEC 20000 (all parts);
  2. b) organizations looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal;
  3. c) organizations that wish to understand how ISO/IEC 20000 (all parts) can be used in combination with other International Standards;
  4. d) practitioners, auditors and other parties who wish to gain an understanding of ISO/IEC 20000 (all parts).
Product Details
Descriptors
Data processing
Data handling
Handbooks
Training
Marketing
Organizations
Quality management
Personnel management
Fieldwork
Personnel
Data acquisition
Consumer-supplier relations
Instructions for use
Records (documents)
Management
Vocabulary
Quality auditing
Questionnaires
Quality assurance systems
ICS Codes
03.080.99 Other services
35.020 Information technology (IT) in general
Committee
IST/60/2
International relationships
Identical to:

ISO/IEC 20000-10:2018

ISBN
978 0 539 09490 9
Publisher
BSI