What is ISO/IEC TS 33074 about?

ISO/IEC TS 33074 is an international standard on software and systems engineering which facilitates the development of a process assessment model (PAM) for service management.

ISO/IEC TS 33074 defines a process assessment model that relies on the process reference model published as ISO/IEC TS 33054 that meets the requirements of ISO/IEC 33004 and that supports the performance of an assessment by providing indicators for guidance on the interpretation of the process purposes and outcomes and the process attributes as defined in ISO/IEC 33020.

The process assessment model in ISO/IEC TS 33074 is directed at assessment sponsors and competent assessors who wish to select a model, and associated documented process method for assessment. ISO/IEC TS 33074 provides guidance, by example, on the definition, selection, and use of assessment indicators.

Who ISO/IEC TS 33074?

ISO/IEC TS 33074 on PAM is relevant to:

IT industry
Service providers to assess and improve a service management system (SMS)
Organizations

Why should you use ISO/IEC TS 33074?

ISO/IEC TS 33074 provides a framework of reference for the capability assessment of processes that support the domain of service management.

ISO/IEC TS 33074 provides a service management process assessment model for use in performing a conformity assessment of process capability.

The process assessment model in ISO/IEC TS 33074 is directed at assessment sponsors and competent assessors who wish to select a model, and associated documented process method, for assessment (for either capability determination or process improvement). Additionally, it can be of use to developers of assessment models in the construction of their own model, by providing examples of good service management practices.

This process assessment model contains a set of indicators to be considered when interpreting the intent of its process reference model. It provides greater detail to indicate process performance and capability. The indicators may also be used when implementing a process improvement program or to help evaluate and select an assessment model, method, methodology or tools.

What’s changed since the last update?

PD ISO/IEC TS 33074:2020 replaces ISO/IEC TS 15504-8:2012, which has been technically revised. The main changes compared to the previous edition are as follows:

All processes and their base practices are changed to reflect the ISO/IEC TS 33054 processes
All process-related information products and their descriptions are revised
This process assessment model includes a process quality attribute of process performance and can be used with other models of process quality, for instance, capability as described in ISO/IEC 33020

PD ISO/IEC TS 33074:2020

Information technology. Process assessment. Process capability assessment model for service management

Current

Published:

30 Jun 2020