1 Scope
ISO/IEC 30105
specifies the lifecycle process requirements performed by the IT enabled
business process outsourcing service provider for the outsourced business processes.
It defines the processes to plan, establish, implement, operate, monitor, review,
maintain and improve its services. This document:
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— covers IT enabled business processes that are outsourced;
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— is not intended to cover IT services but includes similar, relevant process
for completeness;
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— is applicable to the service provider, not to the customer;
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— is applicable to all lifecycle processes of ITES-BPO;
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— provides guidance on application of the process assessment model, how to
strategically leverage the assessment and to use it in the context of an
improvement programme or risk assessment for an ITES-BPO service provider
organization.