Standard

BS ISO/IEC 30105-8:2022

Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Continual Performance Improvement (CPI) of ITES-BPO

Current

•

Published:

31 Jan 2023

1 Scope

This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105-1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery.

This document does not define technologies and tools for implementing the CPI methodology.

Product Details

Descriptors

Information technology

Performance

Information operations

Data processing

Data processing systems

Administration

Files administration

ICS Codes

35.020 Information technology (IT) in general

Committee

IST/60/3

International relationships

Identical to:

ISO/IEC 30105-8

ISBN

978 0 539 06110 9

Publisher

BSI