1 Scope
This document covers the following information technology asset management (ITAM)
system processes:
-
a) management system processes for the overall system of IT asset management (not described
in ISO/IEC 19770-1 in detail), which are specified in this document for comprehensive coverage and consistency
of explanations; these include:
-
— understanding the external context and shareholder needs (7.1, 7.2 and 10.2);
-
— leadership, policy and organization (10.3);
-
— establishing and maintaining the management system (10.4);
-
— planning and risk management (10.5);
-
— support (including resources, competence, awareness, and communication – 10.6);
-
— executing functional and life cycle processes (10.7);
-
— performance evaluation and improvement (10.8);
-
b) functional management processes for IT assets (not described in ISO/IEC 19770-1 in detail), which are cross-cutting processes that integrate with life-cycle processes
for IT assets and which are shared with most IT management system standards, though
sometimes slightly differently grouped; these include:
-
— change management (11.2; also required by ISO/IEC 19770-1);
-
— data management;
-
— license management;
-
— security management;
-
— relationship and contract management;
-
— financial management;
-
— service level management;
-
— other risk management;
-
c) life cycle management processes for IT assets as specified in ISO/IEC 19770-1, which are grouped and named slightly differently by different methodologies; these
include:
-
— specification;
-
— development;
-
— acquisition;
-
— release;
-
— deployment;
-
— operation;
-
— retirement.
This document is applicable to all ITAM implementations. This document can be applied
to all types of IT assets and by all types and sizes of organizations.