National foreword

This Published Document is the UK implementation of ISO/IEC TR 24030:2024. It supersedes PD ISO/IEC TR 24030:2021, which is withdrawn.

The UK participation in its preparation was entrusted to Technical Committee ART/1, Artificial Intelligence.

A list of organizations represented on this committee can be obtained on request to its committee manager.

Contractual and legal considerations

This publication has been prepared in good faith, however no representation, warranty, assurance or undertaking (express or implied) is or will be made, and no responsibility or liability is or will be accepted by BSI in relation to the adequacy, accuracy, completeness or reasonableness of this publication. All and any such responsibility and liability is expressly disclaimed to the full extent permitted by the law.

This publication is provided as is, and is to be used at the recipient’s own risk.

The recipient is advised to consider seeking professional guidance with respect to its use of this publication.

This publication is not intended to constitute a contract. Users are responsible for its correct application.

This publication is not to be regarded as a British Standard.

Compliance with a Published Document cannot confer immunity from legal obligations.

This Published Document was published under the authority of the Standards Policy and Strategy Committee on 30 April 2024.

Foreword

ISO (the International Organization for Standardization) and IEC (the International Electrotechnical Commission) form the specialized system for worldwide standardization. National bodies that are members of ISO or IEC participate in the development of International Standards through technical committees established by the respective organization to deal with particular fields of technical activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other international organizations, governmental and non-governmental, in liaison with ISO and IEC, also take part in the work.

The procedures used to develop this document and those intended for its further maintenance are described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the different types of document should be noted. This document was drafted in accordance with the editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives or www.iec.ch/members_experts/refdocs).

ISO and IEC draw attention to the possibility that the implementation of this document may involve the use of (a) patent(s). ISO and IEC take no position concerning the evidence, validity or applicability of any claimed patent rights in respect thereof. As of the date of publication of this document, ISO and IEC had not received notice of (a) patent(s) which may be required to implement this document. However, implementers are cautioned that this may not represent the latest information, which may be obtained from the patent database available at www.iso.org/patents and https://patents.iec.ch. ISO and IEC shall not be held responsible for identifying any or all such patent rights.

Any trade name used in this document is information given for the convenience of users and does not constitute an endorsement.

For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and expressions related to conformity assessment, as well as information about ISO's adherence to the World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see www.iso.org/iso/foreword.html. In the IEC, see www.iec.ch/understanding-standards.

This document was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology, Subcommittee SC 42, Artificial intelligence.

This second edition cancels and replaces the first edition (ISO/IEC TR 24030:2021), which has been technically revised.

The main changes are as follows:

selection of 51 “in operation” use cases from Annex A (informative), Collected use cases of ISO/IEC TR 24030:2021;
collection and selection of 30 additional use cases;
enhanced the use case submission form and the structure of use case description in Clause 7 to describe the desirable information of use cases;
updated the statistics in 6.5 to reflect the use cases in this document;
removed the subclauses that are no longer suitable for the use cases in this document (e.g. 6.6.3, Annex A and Annex C in the first edition);
removed most of the terms from Clause 3 to leave two definitions in this document.

Any feedback or questions on this document should be directed to the user’s national standards body. A complete listing of these bodies can be found at www.iso.org/members.html and www.iec.ch/national-committees.

Introduction

This document provides a collection of artificial intelligence (AI) use cases in a variety of domains.

In total, 187 AI use cases were submitted by experts between July 2018 and the end of June 2022. In this document, the term “use cases” means “use cases selected from those submitted”. This document selected 81 in-operation use cases from all submissions.

The rationale for this document is as follows:

illustrating the applicability of the AI standardization work across a variety of application domains;
input to and reference for AI standardization work;
sharing the collected use cases in support of AI standardization work with external organizations and internal entities to foster collaboration;
reach out to new stakeholders interested in AI applicability;
liaising with organizations to collect requirements for AI through use cases;
by investigating use cases, it is possible to find new technical requirements (standardized demands) in the market, which can accelerate the pace of transformation of scientific and technological achievements.

While a bottom-up approach was used to collect use cases, a top-down approach is used in this document to identify AI applications, their deployment models and their application domains, as shown in 5.2

The first step taken to collect use cases was to identify application domains of AI systems (described in Clause 5) and to provide a use case template (described in 6.4 and Annex A). Contributors were requested to submit use cases using the provided template.

To improve the quality of use cases, guidance has been provided to contributors. This guidance includes acceptable sources (described in 6.3) and the characteristics of the AI systems (described in 6.4) that are used to develop use cases.

In this document, 6.5 includes basic statistics of use cases. Subclause 6.6 introduces societal concerns that affect many use cases.

The use cases were grouped and categorized according to the identified application domains. In this document, use cases are grouped, categorized and summarized according to the identified application domains in Clause 7. Use cases of specific application domains and their original submissions can be found at https://standards.iso.org/iso-iec/tr/24030/ed-2/en.

The perspectives of security and privacy in the AI use cases can be found in ISO/IEC TR 27563^[⁶^]. ISO/IEC TR 27563^[⁶^] includes a security and privacy analysis of the use cases in ISO/IEC TR 24030:2021. It is mentioned that the analysis was carried out independently from the use cases in ISO/IEC TR 24030:2021 contributors and therefore that it does not necessarily reflect their views.

AI is an emerging field with use cases and solutions with a wide range of maturity and success. The descriptions are given for the convenience of users of this document and does not constitute an endorsement by ISO.

1 Scope

This document provides a collection of representative use cases of AI applications in a variety of domains.

2 Normative references

3 Terms and definitions

4 Abbreviated terms

5 Applications

5.1 General

5.2 Application domains

5.3 Deployment models

5.4 Examples of AI applications

6 Use cases

6.1 General

6.2 Sources of use cases

6.3 Guidance for submitting use cases

6.4 Fields of the use case template

6.5 Basic statistics

6.6 Societal concerns

7 Use cases summaries

7.1 General

7.2 Agriculture

7.3 Digital marketing

7.4 e-commerce/e-business

7.5 Education

7.6 Energy

7.7 Fintech

7.8 Healthcare

7.9 Home and service robotics

7.10 ICT

7.11 Insurance

7.12 Knowledge management

7.13 Legal

7.14 Manufacturing

7.15 Media and entertainment

7.16 Public sector

7.17 Security

7.18 Transportation

7.19 Work and life

Bibliography

PD ISO/IEC TR 24030:2024

Information technology. Artificial intelligence (AI). Use cases

Current

Published:

30 Apr 2024