ISO 23326 discusses human resource management. Human resource management is designed to maximize employee performance in service of an employer's strategic objectives. ISO 23326 provides guidance on creating a mutually beneficial environment that encourages everyone to be connected with the objectives, purpose, and values of the organization, and for the organization to support its people in a manner that provides quality work and opportunities for development and professional fulfilment.
Organizations can use the guidance to determine what is practical or material to the organization’s internal and external context regardless of its size, type, structure, nature, or complexity, whether in the public, private or voluntary sector. ISO 23326 applies to anyone who works for or on behalf of an organization.
Note: The guidance contained in ISO 23326 is not intended to infringe upon national labour laws, established collective agreements or collective bargaining.
ISO 23326 on the Human resource management guideline is useful for:
While there are many definitions of employee engagement, the focus of this document is on fostering the good of employees and the good of the organization they work for and on mutual gains in the employment relationship. It can be seen as a blend of existing HR concepts, including job satisfaction, commitment to the organization and extra-role behaviour, for example, discretionary effort. ISO 23326 provides guidance to facilitate a common understanding of, and maintain consistency in, policies, processes and practices that promote a collaborative approach between organizations, employees and, where they exist, their recognized representatives to support employee engagement.
This dual focus on organizational goals and on enhancing the individual experience at work can be correlated with sustainable performance and is critical to the success of any organization and the well-being of people in the workplace. Potential benefits of employee engagement can include but are not limited to individual satisfaction with work and job quality, reduced absenteeism, improved employee retention, improved customer service, greater product, or service innovation, improved organizational performance and sustainability and improved productivity. ISO 23326 is related to the United Nations Sustainable Development Goal 8, Decent Work and Economic Growth, and is intended to be used by organizational governance bodies and leaders, people with HR expertise, managers, entrepreneurs, individuals in the workforce and their representatives, professional and trade bodies, academics, and other professionals interested in employee engagement and developers of related standards. Using ISO 23326 you can provide guidance on creating a mutually beneficial environment that encourages everyone to be connected with the objectives, purpose, and values of the organization.
ISO 23326