PD ISO/TR 9241-810:2020

What is ISO/TR 9241-810 about?  

ISO/TR 9241-810 discusses the ergonomics of human-system interaction. ISO/TR 9241-810 discusses robotic, intelligent, and autonomous (RIA) systems. These are artificial intelligence (AI) systems. ISO/TR 9241-810 addresses: 

• Physically embodied RIA AI systems, such as robots and autonomous vehicles with which users will physically interact 
• Systems embedded within the physical environment with which users do not consciously interact, but which collect data and/or modify the environment within which people live or work such as smart building and, mood-detection 
• Intelligent software tools and agents with which users actively interact through some form of user interface 
• Intelligent software agents which act without active user input to modify or tailor the systems to the user's behaviour, task or some other purpose, including providing context-specific content/information, tailoring adverts to a user based on information about them, user interfaces that adapt to the cognitive or physiological state, "ambient intelligence" 
• The effect on users resulting from the combined interaction of several RIA AI systems such as conflicting behaviours between the RIA AI systems under the same circumstances 
• The complex system-of-systems and sociotechnical impacts of the use of RIA AI systems, particularly on society and government 

ISO/TR 9241-810 has a broader focus than much of the early work on autonomy that relates to the automation of control tasks and mechanization of repetitive physical or cognitive tasks, and centres, on levels of automation. Although ISO/TR 9241-810 addresses a wide range of technology applications, and sector and stakeholder views on the issues, the treatment of each can be incomplete due to the diverse and increasingly varied applications of RIA AI systems. 

Note: ISO/TR 9241-810 is not an exploration of the philosophical, ethical, or political issues surrounding robotics, artificial intelligence, machine learning, and intelligent machines or environments. For matters of ethics and political issues, see standards such as BS 8611 and IEC P7000. 

Who is ISO/TR 9241-810 for? 

ISO/TR 9241-810 on ergonomics of human-system interaction (RIA AI systems) is useful for: 

• UI/UX researchers and designers 
• Software designers and developers 
• Quality control personnel  
• Analysts 
• Buyers of interactive systems 

Why should you use ISO/TR 9241-810?  

Product development of systems with RIA AI characteristics is rapidly progressing. Given the human-system issues of such systems, timely guidance covering these issues is necessary to help all sectors of industry to design, field and operate first-time quality RIA AI systems, and build appropriate trust in products and services that use these systems. 

ISO/TR 9241-810 explains the existing, emerging, and potential human-system issues and consequences for use and users associated with systems that have RIA AI characteristics. It identifies the potential risks and priorities for standardization to address these issues. Solutions will be the subject of future standards. 

ISO/TR 9241-810 reviews the ergonomics for a range of RIA AI systems. ISO/TR 9241-810 describes the human-system issues that should be considered in the application of these technologies and the identification of priorities for future standardization work. 

The purpose of this study in ISO/TR 9241-810 is to identify and explore the ramifications of categories of issues involving RIA AI systems that suggest a need to reset the boundaries of what is called ergonomics. The conclusion is that to make an ergonomic RIA AI system, the practice of ergonomics will need to do more, working together with new disciplines, and can require new tools, methods, and approaches to support the design and integration of these types of systems into working environments and organizations.