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Standard
BS EN ISO 18295-2:2017
Customer contact centres - Requirements for clients using the services of customer contact centres
Current
•
Published:
31 Aug 2017
Overview
Preview
References
History
Product Details
Descriptors
Information exchange
Data processing
Consumer-supplier relations
Quality assurance
Communication processes
Personnel
Recruitment
Job specification
Management
Training
Consumers
Measurement
Organizations
Consumer protection
Communication skills
ICS Codes
03.080.30 Services for consumers
Committee
SVS/0
International relationships
Identical to:
ISO 18295-2:2017
EN ISO 18295-2:2017
ISBN
978 0 580 86521 3
Publisher
BSI