Standard

BS ISO 5665:2024

Consumer incident investigation. Requirements and guidance

Current

•

Published:

31 May 2024

1 Scope

This document provides general requirements and recommendations on the principles, procedures, and methods for investigating incidents where there have been injuries, illnesses, damage to health, fatalities to consumers, damage to property or environmental damage related to the use of products, services or facilities by consumers.

NOTE 1 These incidents can occur anywhere.

This document is applicable to any person or any organization of any size, whether it is public, private or community-based.

NOTE 2 This document is not limited to incidents while products, services or facilities are in use, but also includes incidents that occur when products, services or facilities are not in use, such as during transportation or storage by consumers.

BSI recommends this version of standard for organisations operating in or with the UK. The ISO edition is available here if required.

Product Details

Descriptors

Consumer research

Consumers

Consumer protection

Investigation methods

Technical requirements

Injuries

Public health

Death

Damage

ICS Codes

03.080.30 Services for consumers

Committee

W/-

International relationships

Identical to:

ISO 5665:2024

ISBN

978 0 539 31938 5

Publisher

BSI