ISO/IEC 19086-4 is fourth part of the multi-series standard that specifies security and protection of personally identifiable information components, SLOs and SQOs for cloud service level agreements (cloud SLA) including requirements and guidance.
ISO/IEC 19086-4 is for the benefit and use of both CSPs and CSCs in cloud computing.
ISO/IEC 19086-4 on Cloud computing is useful for:
ISO/IEC 19086-4 can be used by any organization or individual involved in the creation, modification or understanding of a cloud service level agreement.
The cloud SLA accounts for the key characteristics of a cloud service and aims to facilitate a common understanding between cloud service providers (CSPs) and cloud service customers (CSCs).
ISO/IEC 19086-4:2019