At BSI we welcome all enquiries and are keen to provide a prompt and informative response. Please tell us how we can help and how to contact you by completing the form below or calling us on +44 345 086 9001. All personal data is processed per our Privacy Notice which can be accessed here.
For general help and support FAQ's click here.
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To see FAQ's for BSI Knowledge subscriptions click here. For enquiries about subscription, please complete our enquiry form or contact our sales team directly at sales.knowledge@bsigroup.com.
Alternatively, you can contact our Customer Relations for help by:
Phone: +44 345 086 9001
Email: cservices@bsigroup.com
All existing BSI Knowledge subscribers are entitled to free training for additional support.
Our expert trainers can guide you through the platform, answer your questions, and help your team get the most out of the service. Training is available in a range of formats: self-service videos, live remote sessions, webinars, or face-to-face workshops at your organization. Whether for small teams or larger groups, we’ll tailor the session to your needs.
Watch the self-service videos or Book your training
BSI is committed to providing an efficient and responsive service to our customers and stakeholders. Whilst every effort is taken to meet the high standards expected of us sometimes things can still go wrong. When this occurs we need to be informed so that every effort can be made to put things right and prevent further shortcomings in the future. One of the ways in which we are committed to this and to continuing to improve our service to you and others is by listening and responding to your complaints, compliments and comments.
Telephone: Contact Customer Relations on 0345 086 9001
Email: ks.feedback@bsigroup.com
Write to: Customer Feedback, Customer Services, BSI, The Acre, 90 Long Acre, London, WC2E 9RA