Stakeholders can make or break your project. If you're leading an infrastructure programme, failure to get stakeholders on-side can spell expensive delays.

That’s where PAS 11007:2019 Stakeholder engagement for infrastructure projects – Specification can help.

In the words of Ian Richardson, Sector Lead, Built Environment, BSI, 'Often on infrastructure projects the stakeholders can feel they are being inconvenienced due to a lack of understanding of the requirements and timing of their involvement.

'This document provides a framework to ensure communication with stakeholders is accurate and honest and that their concerns are understood, addressed and mitigated if necessary. It opens a way forward for much better engagement with all those involved.

'The application of this PAS will enable a more efficient delivery of infrastructure projects through greater inclusion and satisfaction of all users and stakeholders affected by the project.'

Infrastructure investment: an overview

UK Government figures show that almost £650bn of public and private sector finance is expected to be invested in infrastructure between 2021-2030, not including that proposed by the devolved powers in Scotland, Wales and Northern Ireland.

Over £400bn is already in the pipeline for more than 500 projects, with major programmes planned in transport, energy, utilities, digital infrastructure, floods and coastal erosion, science and research, and social infrastructure such as housing and schools.

The Kendal Flood Risk Management Project, the Thames Tideway Tunnel and Hinkley Point C nuclear power station are just a few of the priorities in development.

Each project involves myriad stakeholders, with vastly differing – and sometimes competing – interests.

Understanding the stakeholder engagement lifecycle

By establishing processes at organizational and project levels and communicating effectively, you can engage stakeholders throughout the lifecycle of your infrastructure project.

This six-stage iterative process guides you through the project. Full details are available in the PAS.

1. Understand context and benefits

At this stage the objective is to determine how working with stakeholders will create value and achieve desired outcomes. This includes setting objectives and establishing a policy for an inclusive approach.

2. Ensure capability and capacity

Here, the desired outcome is to ensure that the organization has the skills and knowledge to engage with stakeholders and the resources and tools to support its work.

Key to this stage is establishing leadership, ensuring that systems are in place for effective communications, and considering lessons learnt from earlier stages or projects.

3. Identify and segment stakeholders

Now is the moment to look beyond your internal organization. Who are your stakeholders? What are their needs and expectations? How is it best to communicate with them?

Stakeholders must be segmented and prioritized according to how affected they are by the project and to what extent they could influence its progress. Your organization needs to ensure that it devotes its efforts to creating the greatest value for the greatest number of people involved.

4. Engage with stakeholders

Now you are ready to engage.

You will need to develop an organizational stakeholder engagement plan (SEP) and SEPs for each segment to deliver the value and benefits required. Each SEP must include an action plan that can be updated or amended as required, particularly following feedback from stakeholders.

5. Evaluate performance

Organizations must adopt performance metrics based on the value they hope to gain from their engagement, and they must carry out evaluations at defined intervals. If these evaluations reveal performance gaps, your organization should develop intervention plans.

6. Improve performance

Your objective here is to understand your performance level and ensure that your organization's processes are designed and implemented effectively. Benchmarking against other organizations, modifying processes and responding to feedback all come under this category. You should be looking for continual but sustainable improvement incorporating lessons learnt.

About PAS 11007:2019

This Publicly Available Specification (PAS) was developed by a steering group of experts from organizations including Aggregate Industries UK Ltd, the Association of British Certification Bodies (ABCB), Gattaca Plc, Highways England, Measure to Improve, National Air Traffic Control, Network Rail, Scottish Water, Suffolk County Council and Warwick Business School.

The sponsor, Kier Highways, has developed a highly effective business model based on collaborative working with suppliers, resulting in rapid improvements in performance and client satisfaction.

Add PAS 11007:2019 to your collection today.

Discover BSI Knowledge

Over 100,000 more internationally recognized standards are available for simple and flexible access with a BSI Knowledge subscription. Our tailored subscription service allows you to build your own custom collection of standards or opt for access to one of our pre-built modules, keeping you up to date with any changes. With support from a dedicated BSI account manager, our subscription service helps you achieve a more coherent and effective approach to best practice. Request to learn more.