BSI Member Enquiry Service
Our Member Enquiry Service provides clear, accurate information that helps you use standards to excel.
Members have access to our team of knowledgeable, friendly, and dedicated researchers, ready to save you valuable time and effort. No matter what your question is, they'll quickly provide you with the right answer, giving you confidence in your work and supporting you in making informed decisions.
Examples of what we can help you with
Find out if there’s a standard for a particular topic. Like the member looking for the correct British Standard for installing, maintaining and inspecting sports and playground equipment in schools.
Identify any changes to standards so you know you’re up to speed. If you want to know exactly what changes have been made to standard you use, we can guide you to the tracked changed edition and provide a preview of the updated standard. We can also give you free access to our catalogue of standards to take a closer look.
Track down foreign standards to help you with imports, exports and tap into new markets worldwide. We can help you identify relevant standards in 30 jurisdictions across the word, including the USA, to help you enter new markets, meet compliance requirements and grow your business.
Learn exactly what’s inside a standard and whether it’s relevant to your needs. We had a question about the details of construction standards and whether they referred to the use of recycled materials. We helped the member to identify exactly where that topic was addressed in a series of associated standards.
Discover withdrawn standards from the past to help you solve the problems of the present. Which standards were active for cartridge fuses in industrial settings in 1975? We helped a member pinpoint the correct historical standard and guided them to a PDF copy. If you're dealing with legacy equipment, regulatory audits, or technical research, we can help uncover relevant standards from the past, just as easily as today’s ones.
Read about the 7 ways the Member Enquiry Service can take the guesswork out of standards
Our specialist researchers and how they can help
Try standards before you buy them
If you’re a member and you’d like to look at the full content of standards before you buy them, we can give you 2 hours’ access to our online catalogue. To book your session, contact us on the details below.
Hear it from our members
"You can just ring up with what you think is an impossible question and soon after an intelligent and wide-ranging answer will come winging back." Beverley Green, Bickerdike Allen Partners
"When I call the member enquiry service, I always get the right answer, and I always get it quickly." John Chadwick, Quality Systems Manager, Heskin Fabrications Limited
"BSI’s information professionals come up trumps every time, delivering an answer to my query either over the phone straight away or by email the same day. In my opinion, this department is worth the BSI Membership fee alone." Theresa Green, Information Officer, British Glass
"In all these years, not once have I come across someone who has not been helpful. I can give the highest possible recommendation to the member enquiry service." Howard Clayton, Technical Librarian, American Bureau of Shipping
Get in touch
Let us know if we can help. Contact us on knowledgecentre@bsigroup.com or +44 20 8996 7004 We're here 09:00am – 17:00pm, Monday – Friday, and we'll aim to reply within 24 hours (UK business hours).