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Standard
Withdrawn

BS ISO 10002:2004

Quality management. Customer satisfaction. Guidelines for complaints handling in organizations

Published:

5 Aug 2004

•

Withdrawn:

31 Aug 2014

Overview
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References
History
Product Details
Descriptors
Data acquisition
Quality auditing
Organization and methods
Consumer protection
Policy
Quality management
Management
Quality assurance systems
Consumer-supplier relations
Personnel
Production management
Planning
Design
Documents
Performance
ICS Codes
03.120.10 Quality management and quality assurance
Committee
SVS/0
International relationships
Identical to:

ISO 10002:2004/Cor 1:2009

ISBN
978 0 580 68812 6
Publisher
BSI