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CWA 14087:2000

European call centre standards for training and qualification. Customer contact representatives

Published:

15 Dec 2000

•

Withdrawn:

28 Jul 2014

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Product Details
Descriptors
Telephony
Consumer-supplier relations
Call centres
Commerce
Telecommunication
Examination (education)
Training
Personnel
ICS Codes
03.080.30 Services for consumers
Committee
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International relationships
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ISBN
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Publisher
CEN